Ordering Assistance

How to Order

US Customers- US customers paying with a credit card can place an online order for most of our products; set up an account to get started.  When purchasing with a PO, you will need to submit your order and then send your PO form along to us at orders@sai-infusion.com or via fax at 847-356-0382Minimum Order of $50 for shipping in the US.

International Customers- we can sell most of our products directly to you. To place an order, you must use our order form. If it is your first time ordering, then we will require credit card or prepay via wire transfer; our staff will contact you for additional details once the order is placed. Minimum Order of $100 for shipping internationally.

All Customers- For purchases that include:

  • A non-stock or custom item
  • A discounted item
  • An item that is listed on the website, but is not available for purchase in your shopping cart
  • A non-standard payment method

Please use our order form to place your order. The completed order form can be faxed to us at 847-356-0382 or e-mailed to orders@sai-infusion.com.  If you need personal assistance at any point during the process, call us at: 847-356-0321 or write to info@sai-infusion.com.

Don't see what you need?- Not all of our products are listed online. To order something that isn't listed on the website, please use the order form or Contact Us with questions. 

Returned Goods- 

Product returned for any reason other than manufacturing defect will be subject to a 20% restocking charge. Custom items may not be returned. For more information about our return policy click here.